Troubleshoot your microphone and speakers through your computer’s sound settings. If the test fails, ensure to write down the error code and validation code, and contact Dell Technical Support for repair options that are available in your region. Make sure the microphone, camera, and speakers are working on your computer.If the test passes, go to the next step. ![]() Follow the on-screen prompts and respond appropriately to complete the diagnostics.Use the arrow keys to select Diagnostics and press the Enter key.In the top-left corner of WhatsApp, tap the three dots menu. Scroll down to find WhatsApp and toggle the switch next to it to the On position. At the Dell logo, tap the F12 key until One-time Boot Menu appears. Follow these steps to enable your notifications: Open WhatsApp Web or the WhatsApp app on your PC. Make sure Allow apps to access your microphone option is enabled.If your computer cannot boot into Windows or does not have an active Internet connection, follow these steps to run a diagnostic test. ![]() Running Dell Pre-boot System Assessment or enhanced Pre-boot System Assessment (Dell PSA or ePSA) Link up to 4 devices and multiple phones. If your computer can boot into Windows and has an active Internet connection, run a hardware diagnostic test on the sound card or audio card using SupportAssist. Download WhatsApp for Windows and Mac - The WhatsApp desktop app makes your Windows or Mac the ultimate messaging machine. Running hardware diagnostic test using Dell SupportAssist The Dell ePSA hardware diagnostic test checks if the hardware devices are working correctly. Dell offers both integrated and online diagnostics. To determine if your Dell computer is experiencing a hardware problem, it is recommended that you first run a hardware diagnostic test on your computer. Running a hardware diagnostic test can help you identify hardware-related problems and provide you with troubleshooting steps to help resolve the issue. If the issue persists, go to the next step. Under Hardware and Sound, click Troubleshoot audio recording.Under System and Security, click Find and fix problems.Right-click Start and select Control Panel.How to run the Windows Troubleshooter in Windows 8.1 or 8? Follow the on-screen instructions to complete the troubleshooting process.Click Recording Audio and then click Run the troubleshooter. ![]()
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